Shipping and Delivery Policy
Effective Date: 09/15/2024
Thank you for shopping with Rooted by Ri. We are committed to providing you with a seamless shipping and delivery experience. Please review our Shipping and Delivery Policy below for important information about how we handle your orders.
1. Shipping Methods and Costs
1.1 Shipping Options
We offer several shipping options to meet your needs. Available shipping methods and costs are displayed at checkout and may include:
Standard Shipping: [5-7 business days]
Expedited Shipping: [3-5 business days]
Overnight Shipping: [1-3 business days]
1.2 Shipping Costs
Shipping costs are calculated based on the weight of your order, shipping method, and delivery destination. Shipping fees will be displayed at checkout before you complete your purchase.
2. Processing Time
2.1 Order Processing
Orders are typically processed within [1-3] business days of receipt. Orders placed on weekends or holidays will be processed on the next business day.
2.2 Order Confirmation
You will receive an order confirmation email with details about your purchase and estimated shipping time. Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.
3. Delivery Times
3.1 Domestic Shipping
Delivery times for domestic orders are estimated based on the shipping method selected and your location. Please note that delivery times may vary due to factors such as carrier delays, weather conditions, and holidays.
3.2 International Shipping
We offer international shipping to select countries. Delivery times for international orders vary by destination and may be subject to customs processing delays. Additional shipping fees, taxes, and duties may apply.
4. Shipping Delays
4.1 Carrier Delays
We are not responsible for delays caused by shipping carriers or other external factors. We will do our best to assist you if there are issues with your shipment.
4.2 Order Issues
If you experience any issues with your delivery, such as a delay or incorrect address, please contact us at customerassistance@rootedbyri.com as soon as possible so we can assist you in resolving the issue.
5. Shipping Address
5.1 Address Accuracy
Please ensure that you provide a complete and accurate shipping address at checkout. We are not responsible for orders that are lost or delayed due to incorrect or incomplete addresses provided by the customer.
5.2 Address Changes
If you need to make changes to your shipping address, please contact us immediately. We can only update your shipping address before your order has been processed and shipped.
6. Order Tracking
6.1 Tracking Information
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery.
6.2 Tracking Issues
If you have issues tracking your order or if the tracking information is not updating, please contact us for assistance.
7. Lost or Damaged Shipments
7.1 Reporting Issues
If your order is lost or damaged during transit, please contact us within [7/10] days of the estimated delivery date. Provide your order number and details of the issue so we can assist you in resolving it.
7.2 Resolution
Lost Shipments: We will work with the carrier to locate your package and provide a resolution. If your package cannot be located, we will issue a refund or replacement as appropriate.
Damaged Shipments: We may request photos of the damaged item and packaging. We will arrange for a replacement or refund based on the severity of the damage.
8. Returns
Please refer to our Return and Refund Policy for information on how to return items and request refunds.
9. Contact Us
If you have any questions or concerns about shipping or delivery, please contact us at:
customerassistance@rootedbyri.com
Thank you for choosing Rooted by Ri. We appreciate your business and look forward to serving you.