Product Safety and Liability Policy

Effective Date: 09/15/2024

At Rooted by Ri, we prioritize the safety and quality of our products. This Product Safety and Liability Policy outlines our commitment to product safety, the responsibilities of our customers, and the limitations of our liability.

1. Product Safety

1.1 Quality Assurance

We are dedicated to providing high-quality skincare products that meet or exceed industry standards. Our products are formulated using safe and effective ingredients, and we conduct thorough testing to ensure their safety and efficacy.

1.2 Ingredient Safety

We carefully select our ingredients and comply with relevant safety regulations. All ingredients used in our products are assessed for safety and are in line with industry standards and regulatory requirements.

1.3 Manufacturing Standards

Our products are manufactured in facilities that adhere to Good Manufacturing Practices (GMP). We maintain stringent quality control procedures to ensure that our products are produced consistently and safely.

2. Product Use and Instructions

2.1 Usage Guidelines

Please follow the usage instructions provided on the product packaging or our website. For optimal results and to minimize the risk of adverse reactions, use our products only as directed.

2.2 Patch Testing

We recommend conducting a patch test before using a new product to check for any allergic reactions or sensitivities. Apply a small amount of the product to a discreet area of skin and wait 24 hours to determine if any adverse reactions occur.

3. Customer Responsibilities

3.1 Adverse Reactions

If you experience any adverse reactions or allergies after using our products, discontinue use immediately and consult a healthcare professional. We encourage you to report any adverse reactions to us at customerassistance@rootedbyri.com so that we can investigate and address any potential issues.

3.2 Product Storage

Store our products according to the instructions provided on the packaging to ensure their effectiveness and safety. Keep products out of reach of children and avoid using them beyond their expiration date.

4. Limitations of Liability

4.1 No Warranty

Our products are provided "as is" and without warranties of any kind, either express or implied. We do not warrant that our products will meet your specific needs or that their use will be free from errors or interruptions.

4.2 Liability Limitations

To the maximum extent permitted by law, Rooted by Ri is not liable for any indirect, incidental, special, or consequential damages arising from the use of our products or any inability to use them. This includes but is not limited to loss of profits, data, or use.

4.3 Product Claims

We do not guarantee the effectiveness of our products for any specific purpose or outcome. Individual results may vary, and we are not responsible for any claims made about the benefits of our products.

5. Product Recalls

5.1 Recall Procedures

In the unlikely event of a product recall, we will notify affected customers through email or other communication channels. We will provide instructions on how to return the recalled product and offer a replacement or refund.

5.2 Customer Cooperation

We ask that you cooperate with any recall instructions provided and return the recalled product promptly to ensure your safety and compliance with regulatory requirements.

6. Contact Us

If you have any questions or concerns about the safety of our products or need assistance with a product issue, please contact us at:

customerassistance@rootedbyri.com

We are committed to addressing your concerns and ensuring your satisfaction with our products.